Privacy Policy
This Privacy Policy explains how Dog Food Therapy (“we,” “us,” or “our”), operated by Brittany Ippolito, collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and only use your information as described below.
Information we collect
We collect information you provide directly to us, including:
- Your name and contact details, such as your email address
- Your dog’s name, breed, and any health or dietary information you choose to share
- Account credentials when you create an account
- Messages, photos, documents, and other files you send us through the client portal
- Order information when you purchase a consultation or guide
We also collect some information automatically when you use the site:
- Basic usage and device information, such as pages visited and general analytics
- Cookies and similar technologies (see “Cookies” below)
Payments are handled by our third-party payment processor (Stripe). We do not collect or store your full payment card numbers; that information is processed directly by the payment processor under its own privacy policy.
How we use your information
- To provide consultations, guides, and other services you request
- To create and manage your account and process your orders
- To communicate with you about your consultation, orders, or questions
- To send newsletters or occasional updates about new products, offers, or content — only where permitted, and you can opt out at any time
- To improve our website, products, and services
- To keep our services secure and to comply with legal obligations
We will never sell your personal information.
How we share your information
We do not sell your personal information or share it with unrelated third parties for their own marketing. We share information only:
- With trusted service providers who help us operate the business — for example, payment processing, website hosting and data storage, and email delivery — and only as needed to perform those services
- When you ask us to, or otherwise give your consent
- If required by law, or to protect our rights, safety, or property
- In connection with a business transfer, such as a merger or sale of assets
Cookies
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the site is used so we can improve it. You can set your browser to refuse cookies or alert you when cookies are being sent; some parts of the site may not function properly if you disable them.
Data retention
We keep your personal information for as long as needed to provide the Services, maintain your account, and meet our legal, accounting, and record-keeping obligations. When it is no longer needed, we take reasonable steps to delete or de-identify it.
Security
We use reasonable physical, electronic, and administrative safeguards designed to protect your information against unauthorized access, loss, or disclosure. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security.
Your choices and rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Ask us to delete your personal information
- Opt out of marketing emails at any time, using the unsubscribe link or by contacting us
To make a request, email us at dogfoodtherapy@gmail.com. We will respond within a reasonable time and may need to verify your identity first.
Children’s privacy
Our Services are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
Links to other websites
Our website may contain links to other sites. Once you leave our site, we are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policy of any site you visit.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. Please review it periodically to stay informed about how we protect your information.
Contact us
If you have questions about this Privacy Policy or how we handle your information, email us at dogfoodtherapy@gmail.com.